Last Updated (Tuesday, 26 August 2008 07:18) Written by Pig Sunday, 24 August 2008 08:18
Recently, we covered the story of the Pandemonium Warden, the Final Fantasy XI endgame boss that simply wouldn't die. By 'recently', of course, we mean eleven days ago. In a nutshell, the endgame raiding guild Beyond the Limitation (BTL) simply couldn't down the boss, despite an 18 hour long fight. They had to call it quits after several members became ill because of the extended struggle.
Well, Square Enix, showing the customer support for which they are famous, jumped all over that problem. Of course, by 'jumped all over' we mean 'finally got around to responding 11 days later.' Now THAT, friends, is the kind of lightning-quick response that shows customers you care about them, and tells the world 'we are serious about fixing major problems in our game'.
For more on Square Enix' excellent customer support, as well as a quick lesson in blaming your customers for playing incorrectly, hit the jump.
Squeenix' response was apparently somewhat backhanded in other ways, too. They seemed to imply that BTL used less than ideal tactics in taking down the boss, and THAT was the real root of the problem. Despite the fact that, you know, players aren't playing the game correctly, Squeenix is still looking at fixing the encounter. They're also going to fix two other encounters with two other endgame bosses, Absolute Virtue and the Jailer of Love. Apparently, if players also play incorrectly during those boss fights, long encounters are also possible. Square Enix has stated that, since these fixes are such a high priority, they'll get around to adjusting them sometime next month (yes, really).
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